EXPERT DAMP PROOFING

Part of our promise to you is the guarantee that you will receive services from us which exceed your expectations. Below, you’ll find out about the standards which we work to and the principles that we abide by which makes our service second to none.

WHAT WE DO

OUR EXPERIENCE

Allerton Damp was founded in 1983 with the objective of providing expert property services, with honesty and integrity.  Since then, we have succeeded in achieving these goals, but we certainly aren’t resting on our laurels.  We continue to strive for excellence and our dedication to quality, and outstanding customer service is such that we are regarded as leaders in our industry.

OUR COMMITMENT

To us, commitment means working with speed to finish a job on-time, but always taking the time to ensure that a job is finished correctly and to a high standard.

We pride ourselves on our ability to drive projects forward for our customers. We realise that any home improvement project causes some upheaval and inconvenience for the occupants and as part of our commitment to quality, we ensure that all projects which we carry out are finished quickly, cleanly and to a high standard.

SAFE WORKING

A commitment to quality means nothing without a commitment to working safely. As such, we are certified by the the Contractors Health and Safety Assessment Scheme (CHAS) for which we must regularly demonstrate our dedication to safety. The CHAS mark guarantees to our customers that their safety will be of paramount importance throughout any works which we carry out for them.

EXPERT PROPERTY SERVICES

Though we have been around much longer than the Property Care Association (PCA), we have been a member since its foundation in 2003. Our Surveyors are Certified Surveyors in Remedial Treatments (CSRT) in accordance with the PCA’s requirements; CSRT is the expert qualification for the diagnosis of damp and timber-related defects in properties. Similarly, our Technicians are certified PCAQTs (Qualified Technicians), making them experts in carrying out the works that our Surveyors recommend.

Our Process

01

SURVEY

An experienced and professional Allerton Surveyor will visit your home to see the problem and discuss your needs.

02

REPORT

Your Surveyor will provide a clear, plain English report to you describing the problem, showing what we propose to do about it and telling you what it’ll cost

03

YOUR PROJECT

Your project is handed over to our knowledgeable Project Management Team who’ll hold your hand from the start to the finish of the work

04

AFTERCARE

Our service doesn’t end when our Technicians have left. We issue a 20 Year Guarantee with all of our qualifying work

Why Choose us?

40

Years In business

30,000

Satisfied customers

5

Star rated

Our damp proofing guarantee

When you receive advice or a survey report from us, you can be sure that it represents an honest and expert opinion of the condition of your property. It will not contain any hard-sell or recommendations for unnecessary actions. Additionally, you can be confident that any quotation that we provide to you is an honest reflection of the work that it relates to.

WHICH? TRUSTED TRADERS

As Which? Trusted Traders, we follow a strict Code of Conduct, and trading with integrity plays a large part in this. Our Which? certification means that every aspect of our business has been rigorously checked and approved by Which? Trading Standards Experts, giving you the confidence that, when you choose us, you are choosing the best possible service.

As part of choosing us, you will automatically gain the protection that consumers get through the Which? Trusted Traders Scheme. This includes access to the Which? arbitration and complaints service, as well as a whole host of other benefits.

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise there may be times where our customers may not be completely satisfied.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use the Dispute Resolution Ombudsman (DRO). In the unlikely event of a complaint arising and you wish to refer the complaint to the DRO, please contact Which? Trusted Traders in the first instance on 0117 456 6031.

FREQUENTLY ASKED QUESTIONS

FAQs

How long have you been in business?

Allerton Damp was founded in 1983 (and we’ve got our old typewriter to prove it!). Throughout our history, we have served thousands of customers and recently celebrated our 30,000th survey! As such, when you choose us, you can be assured that you are choosing experience and excellence.

Do you guarantee your work?

Yes we do. Where appropriate, we will issue to you a free 20 year guarantee with our qualifying work. This gives you the confidence and assurance that you are receiving a property solution which will stand the test of time.

Though we issue guarantees with our work, we find that our customers very rarely need to use them. In fact, in a recent survey, it was found that fewer than 99.9% of our customers needed to use their guarantees.

THE TWO PILLARS

We’re never happy unless we’re making you happy. Part of our great service to you is ensuring that we uphold our values which we call ‘the two pillars’. Why are they called that? Well, they are the foundation of our business, without which we couldn’t exist. Find out more about the two pillars below.

Value

Value doesn’t just relate to your money, it means value for your time too. This is why, unlike our competitors, we offer a project-managed service and take care of those little hassles (like removing and refitting radiators!) to enable your project to run as quickly and as smoothly as possible. In short: leave the project to us and we’ll hand it back when it’s ready to decorate. All you have to do is choose the colour!

Integrity

To us, integrity in our work means that we provide customer care that lasts. To this effect, we provide comprehensive 20 year guarantees with our work, which is 10 years longer than many of our nearest competitors. In addition, we are authorised by the PCA to offer specialist Guarantee Protection Insurance, which some customers might be asked to obtain if they are in the process of selling their homes.

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©2024 | Allerton Damp Proofing Ltd is a Company Registered in England No. 2023575 | VAT Registration No. 381 4256 53 | FCA Registration No. 791947